Persons with disabilities often don’t have access to information and public services, but also don’t know or are not able to communicate that they want access. On the other side, the local authorities often do not know how to provide persons with disabilities with information and services, and because they don’t hear from persons with disabilities they might also not be aware of the need to do so. This is a vicious cycle. This communication gap can hinder well intended actions and can prevent those most in need of support from receiving it.